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Privacy Policy

Brightsparks is committed to respecting your privacy. The purpose of this Privacy Policy is to explain how we will use any personal information we collect about you, the rights you have over any personal information we hold about you, and to tell you about the policies and procedures that we have in place to respect your privacy and keep your personal information secure.

Information Collection, Use, and Sharing of your information

We collect the following data:

  • Personal identification information including: name, address, telephone number, email address, items collected/delivered/purchased to support collections and deliveries, and payment card information.
  • Technical information including: IP address, cookie data, operating system, browser type and language, referring data (the channel you most recently visited that led you to visit our website), existing pages and URLs, keywords, date and time, amount of time spent on our website and particular pages/sections, and your location.

We will not sell your personal data to any third party. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that. however, we do share your data with the following categories of companies as an essential part of being able to provide our services to you:

  • Companies that facilitate purchases getting to you, such as payment service providers like Shopify and PayPal. 
  • Professional service providers such as marketing agencies, advertising partners, website hosts and analytics companies
  • Companies approved by you, such as social media sites (if you engage in our advertising) 

We will use your information for our audit records of sales and collections, to contact you regarding either a collection or delivery ordered by yourself, or with your consent market to you. All personal information that we obtain about you will be used in accordance with current information protection law and this Privacy Policy.

Processing your Payment

When placing an order on our website you will need to make payment for the good(s). In order to process your payment we use third party payment processors Shopify Payments and PayPal. Shopify Payments collects, uses and processes your information, including payment information in accordance with their privacy policy which you can access here: https://www.shopify.com/legal/privacy/customers. PayPal also collects, uses and processes your information, including payment information in accordance with their privacy policy which you can access here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev.


Our website uses Cookies to improve your experience on our website and understand how you use our website. Cookies are small data files which are placed on your computer or other devices (such as smartphones and tablets) as you browse our website. They enable you to enjoy the full functionality of our website and enhance your experience. Cookies are also used to tailor the products offered and advertised to you, both on our website and elsewhere. To find out about the Cookies that our website uses, click here.

How to Manage Cookies

You can set your browser not to accept cookies, and this website www.allaboutcookies.org/manage-cookies/ tells you how to remove cookies from your browser. Otherwise you can manage which Cookies consent on our Cookies page.

Google Analytics

We collect data through Google Analytics and you can find out how Google uses data when you use our website by visiting https://policies.google.com/technologies/partner-sites.

Facebook Pixel

The Facebook pixel is an analytics tool that enables us to measure the effectiveness of our advertising by understanding the actions people take on our website. To read Facebook’s Data Policy visit https://pixel.facebook.com/about/privacy/.

Security of your personal information

All personal information processed by us is stored securely (the level of security being appropriate to the nature of the information concerned and the other relevant circumstances).

Your Access to and Control over your Information

You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website or in person at one of our stores.

With the information we hold about you, you have the right to:

  • See what information we have about you, if any.
  • Change/correct any information we have about you.
  • Have us delete any information we have about you.
  • Express any concern you have about our use of your information.
  • Request that we provide your personal information to you or a third-party provider of services in a structured, commonly-used and machine-readable format.  We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is just another  security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
    Object to us processing personal information based on our legitimate interests, including profiling; 
  • Withdraw consent to process your information

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at dpo@brightsparksonline.com.