Our new 5500 square foot store is now open in Stratford with a wide selection of furniture. . Come shop with us at, Unit 2, Maryland Industrial Estate, 26 Maryland Road, Stratford, E15 1JW. Tuesday to Saturday 10am - 6pn

Term and Conditions of our Re-use Collection Service

Term and Conditions of our Re-use Collection Service

All items will be collected from inside your property to keep them in good condition and to prevent weather damage.

Items Accepted
  • We accept most domestic household furniture in good clean and re-usable condition except for mattresses.
  • We are happy to collect working domestic white goods less than 10 years old and in good cosmetic condition, (NOT INCLUDING FRIDGES or FRIDGE FREEZERS) or small electrical items as long as they are part of a bulky furniture collection.
  • All white goods must already be disconnected and emptied ready for collection.
  • We accept smaller items (e.g. bric-a-brac, children's toys, boxes of book, bags of clothes, boxes of crockery etc.. in good condition) if they are to be collected with bulky furniture items.
  • We cannot accept broken, stained, ripped or torn items (you can call the council's bulky waste collection service for help with these items)
  • Soft furnishings must have the appropriate fire safely labels attached and intact.
  • Where possible please take a photo of the items and attach it to the online form, this will help speed up your collection process.
  • We DO NOT collect mattresses or carpets.
  • We DO NOT collect from business premises.
The Collection Service
  • AM Collections will take place between 9am - 1pm.
  • PM Collections will take place between 1pm - 5:30pm.
  • Items will be collected on your booked day.
  • 30 minutes to an hour before your collection will take place you will receive a telephone call or text to say we are on our way.
  • We will collect your items from inside your home. We are able to collect from up to the second floor. We can collect from higher floors if there is a working lift which is big enough to accommodate the item. It is your responsibility for making sure that your personal property and surfaces are protected from damage. Routes for carrying should be clear and accessible. It is important that you remove all obstacles that may hinder the safe removal of your items and to protect items that could possibly be damaged during the removal process. Our collection crew will not remove items out of windows.
  • An adult must be present to sign the driver's collection sheet, confirming the items have been donated to the project.
  • Items left outside will NOT be collected.
  • Collection staff will have Bright Sparks photo ID and a copy of your order.

Please note that items will be taken at our driver's discretion and we do not collect small single items (e.g. a single dining chair).

Please do not call the shops to arrange collection, collections can only be booked via this online system.